Contact

Membership, payment, installation, and privacy enquiries

Include your membership email and a brief description of the issue. Do not send your HKJC password, credit card details, or any other sign-in password by email.

Payment enquiries

If you submitted proof of payment but still appear as unpaid, include your membership email, race day, payment method, and a brief description of the issue.

Technical issues

Include your browser version, racing page URL, and a screenshot of the error. Hide personal and payment information before taking the screenshot.